Customer Centricity: Happy Customers, Happy Shareholders
Published by Vlerick Business School
Do you have to choose between happy customers or happy shareholders. Professor Marion DeBruyne of Vlerick Business School brings the good news that you don’t have to choose because happy customers equals happy shareholders. She will explain the relationship between customer satisfaction and growth, insights how to please everybody and some tips on customer centricity.
Watch the video by clicking on the video image (below).